Services & UpgradesVendor subscriptions, building upgrades, and bank loans
Vendor Subscriptions
Monthly services you can subscribe to. Each category has two options at different price points.
Management Software
Billing, bookings and member CRM. Without it, ~3% of revenue is lost to billing errors.
| Vendor | Monthly | Effect |
|---|---|---|
| Nexudus | $195 | Eliminates billing loss. +4 satisfaction ("Easy bookings & billing"). Boosts meeting bookings ×1.8. Enables enterprise deals. Powerful analytics and automations. |
| OfficeRnD Flex | $185 | Eliminates billing loss. +4 satisfaction. Boosts meeting bookings ×1.8. Enables enterprise deals. Flexible workspace platform that automates billing, bookings and access. |
| Spacebring | $170 | Eliminates billing loss. +4 satisfaction. Boosts meeting bookings ×1.8. Enables enterprise deals. Booking, billing and community in one app. |
| PONT | $155 | Eliminates billing loss. +4 satisfaction. Boosts meeting bookings ×1.8. Enables enterprise deals. Lean self-service bookings and digital key handout. |
Without any software: -3 satisfaction ("Manual billing chaos"), 3% revenue loss, fewer meeting bookings, and no enterprise deals.
Access Control
Smart locks let members in 24/7. A big selling point.
| Vendor | Monthly | Satisfaction |
|---|---|---|
| SALTO KS (3 doors) | $110 | +6 ("24/7 smart access") |
| Kisi (3 doors) | $165 | +8 ("24/7 smart access") |
Access control also prevents the "lost keycard" incident from causing security worries, and is mandatory in the Co-Living scenario (without it: -10 satisfaction).
Email Marketing
Amplifies every ad channel's lead generation.
| Vendor | Monthly | Lead Boost |
|---|---|---|
| Brevo Starter | $25 | +12% from all marketing channels |
| Mailchimp Standard | $60 | +18% from all marketing channels |
Internet
Every new game starts with Business Fiber 500 Mbps.
| Vendor | Monthly | Effect |
|---|---|---|
| Business Fiber 500 Mbps | $250 | Fine for most days. No satisfaction bonus. |
| Dedicated 1 Gbps Line | $450 | +4 satisfaction ("Blazing internet"). Also protects against internet outage incidents. |
| technologywithin Managed Wi-Fi | $380 | +4 satisfaction ("Blazing internet"). Blocks outage incidents. Unlocks Wi-Fi Access Points and Network Rack in Build > Items. Place a rack + APs for up to +3 bonus satisfaction. Combo with any management software = +2 satisfaction ("Connected Workspace") and faster member settling. |
Coffee Supply
Coffee machines are just furniture until someone delivers the beans.
| Vendor | Monthly | Effect |
|---|---|---|
| Local Roaster Contract | $150 | +6 satisfaction ("Great coffee") when you have a coffee machine. |
| illy Office Service | $280 | +8 satisfaction ("Great coffee") when you have a coffee machine. |
A coffee machine without a coffee vendor gives -4 satisfaction ("Coffee machines with no beans!").
Accounting & Finance
Proper bookkeeping catches revenue leaks and prevents tax surprises.
| Vendor | Monthly | Effect |
|---|---|---|
| Xero | $45 | Reduces billing errors from 3% to 1% (without management software). Cuts utility costs by 5%. Prevents "Surprise Tax Bill" incidents. |
| FreshBooks | $65 | Same benefits as Xero. Invoicing and expense tracking. |
Security & CCTV
Cameras deter theft and make members feel safe.
| Vendor | Monthly | Effect |
|---|---|---|
| Ring Business | $45 | +2 satisfaction ("Members feel safe"). Prevents "Laptop Stolen" incidents. Softens lost keycard security worries. |
| Verkada | $120 | +2 satisfaction ("Members feel safe"). Prevents "Laptop Stolen" incidents. Softens lost keycard security worries. Enterprise cloud CCTV with smart alerts. |
Building Upgrades
One-time investments that permanently improve your space:
| Upgrade | Cost | Effect |
|---|---|---|
| Solar Panels | $18,000 | Utility bill reduced by 40%, forever. |
| Interior Renovation | $12,000 | +4 satisfaction permanently ("Beautiful renovation"). |
| Soundproofing | $9,000 | +3 satisfaction permanently ("Blissfully quiet"). Prevents noise complaint incidents. Softens crowding noise penalty from -8 to -3. |
| Rooftop Neon Sign | $20,000 | Walk-in (organic) leads +25%, forever. |
| Gym & Showers | $32,000 | +5 satisfaction permanently ("Gym & showers downstairs"). |
Bank Loans
Borrow money when cash is tight. Interest accrues monthly.
| Detail | Value |
|---|---|
| Loan options | $20,000 / $50,000 / $100,000 |
| Maximum total loan | $150,000 |
| Annual interest rate (APR) | 12% |
| Interest charged | Monthly (loan × 12% / 12) |
You can repay the loan at any time. Paying it down early saves on interest. A $50,000 loan costs $500/mo in interest alone.
A strategic loan early on (for desks + staff + marketing) can accelerate growth past the break-even point. But don't borrow for cosmetics — use organic cash flow for that.